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The two industry leaders team up to help gaming resorts minimize physical touch while maximizing guest engagement

LOS ANGELES (PRWEB) May 07, 2020 — INTELITY®, the provider of the travel industry’s most comprehensive guest engagement and staff management platform, announced today a new partnership with JOINGO, a leading-edge mobile technology provider for the gaming industry. The integration streamlines and connects every part of the casino-resort experience, empowering properties to future-proof their business by limiting physical contact while still engaging visitors as both a guest and player.

“The value of creating seamless, touchless experiences cannot be overstated for both the gaming and hospitality industries right now,” said Kirk Olson, COO at JOINGO. “We’re excited to expand JOINGO’s functionality by integrating with INTELITY, the world’s leading guest experience platform, and giving casino-resorts everything they need to boost engagement and revenue from both sides of their business.”

On the guest side, properties will be able to embrace cutting-edge hospitality functions like contactless mobile check-in and mobile key as well as mobile food & beverage ordering, and resort-specific omnichannel promotions through the INTELITY platform. Meanwhile, key JOINGO mobile app features, such as geofenced offers and touchless interactive gaming—which eliminates the need for a physical player’s club card and facilitates cashless gaming—can be used to draw in players and increase reach, loyalty, and revenue for the casino.

“Between JOINGO’s touchless gaming and INTELITY’s contactless check-in, mobile key, and service technology, properties can now connect guests to the casino floor and the hotel—all without ever needing to physically touch them,” remarked INTELITY SVP, Sales Benjamin Keller. “For us, integrating with preexisting JOINGO mobile engagement solutions is a perfect partnership opportunity.”

“This is another step into the future for casino-resorts—the best of gaming coming together with the best of hospitality. We’re excited to see how properties use this integration to redefine VIP service, prioritizing guest health by keeping their distance and yet remaining closely connected through technology at the same time,” noted Robert Stevenson, INTELITY CEO.

Several casino-resorts are already using both technologies and will be the first to benefit from the new integration as it rolls out. To learn more about how INTELITY and JOINGO can transform your mobile guest experience, please visit www.intelity.com.

 

About INTELITY

INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive, fully integrated solutions to better connect and manage their guest experience and staff operations in a single platform. INTELITY has been named the “Official Mobile and In-Room Technology Provider” by the distinguished Forbes Travel Guide in 2017, 2018, and 2019, and is in use by major hotel groups, including Marriott, Fairmont, Four Seasons, Hard Rock, and more. For more information or to view current job openings, please visit www.intelity.com.

 

About JOINGO

JOINGO is a leading-edge mobile technology company based in Las Vegas. JOINGO’s patented technology targets players’ smartphones and tablets using the latest in mobile applications, location-based marketing, gamification and more. JOINGO allows casino brands to reach mobile users with highly personalized and interactive mobile marketing campaigns that drive increased reach, loyalty, and revenue. For more, visit www.joingo.com

JOINGO®, the leading provider of mobile engagement solutions for the casino gaming industry today announced the launch of the Foxwoods Resort Casino mobile app.

LAS VEGAS (PRWEB) October 14, 2019 — JOINGO®, the leading provider of mobile engagement solutions for the casino gaming industry today announced the launch of the Foxwoods Resort Casino mobile app for iOS and Android.

The Foxwoods app has several unique offerings for their patrons. Foxwoods Rewards members have full access to their account including point balance, promotions and offers. The app is fully integrated with the ability to book lodging, make dining reservations, order show tickets, schedule spa escapes and take advantage of all the experiences the property has to offer. An engaging, informative mobile experience is available for patrons wherever they are, including an integration to the popular “Where is BIG PAPI?” campaign and FoxwoodsONLINE social casino.

“We were looking for a truly integrated mobile experience for our patrons,” said Anika Howard, Vice President Brand Marketing and Digital for Foxwoods Resort Casino. “From the beginning, it was clear that JOINGO was the best choice of vendor to help us achieve our mobile marketing and engagement goals. The implementation process went smoothly and we are very pleased with the outcome.”

“We are very excited to announce the release of the Foxwoods Resort Casino mobile application,” said Kirk Olson, COO of JOINGO. “Foxwoods is focused on a first-class mobile engagement strategy for their patrons. They have a lot of innovative ideas and we are thrilled to be their partner on this endeavor. Foxwoods will be a flagship customer for JOINGO and we are looking forward to a strong partnership.”

The Foxwoods Resorts Casino mobile app is now available and free to download in the Apple App Store and Google Play.

 

About JOINGO®

JOINGO is a leading-edge mobile technology company focused on the gaming industry and based in Las Vegas. JOINGO’s patented mobile loyalty platform allows casino brands to reach their mobile users with highly personalized and interactive mobile marketing campaigns that drive increased reach, loyalty, and revenue. For more, visit JOINGO.com.

 

About Foxwoods Resort Casino

As the largest resort casino in North America, Foxwoods Resort Casino offers guests a premier destination resort experience throughout its six world-class casinos; AAA Four-Diamond hotels featuring over 2,200 rooms; dining options for all tastes; luxurious spas; award-winning golf; state-of-the-art theaters; Tanger Outlet Mall; conference space for groups of all sizes; and free online casino games at FoxwoodsONLINE.com. There is always something new at Foxwoods, most recently the arrival of Foxwoods Extreme Adventures. Adventure knows no limit as guests can zipline, or race around on a European-style indoor karting track. Foxwoods Resort Casino truly is The Wonder Of It All, providing a personalized and exciting escape for everyone. Foxwoods, opened in 1992, is owned and operated by the Mashantucket Pequot Tribal Nation. For a detailed look at Foxwoods Resort Casino and Mashantucket Pequot Tribal Nation visit Foxwoods.com.

JOINGO®, the leading provider of mobile engagement solutions for the casino gaming industry today announced the launch of the Northern Quest Resort & Casino mobile app.

LAS VEGAS (PRWEB) October 11, 2019 — JOINGO®, the leading provider of mobile engagement solutions for the casino gaming industry today announced the launch of the Northern Quest Resort & Casino mobile app for iOS and Android. The release of the app marks an expanding footprint of JOINGO in the gaming industry with over 90 casinos in North America.

The Northern Quest mobile application has several unique offerings, including a dynamic banner with Guest offers and property promotional content. This allows Northern Quest to deliver relevant and personalized information to each customer by Camas Club tier level. This feature was developed specifically for Northern Quest app and is now available in the JOINGO platform.

“When we set out to find a mobile solution that had a lot of flexibility, as we had a lot of unique ideas we want to implement,” said Lee Simonson, Director of Loyalty Marketing, Northern Quest Resort & Casino. “JOINGO was the right partner for us. They have an outstanding mobile platform and a great team of marketing professionals to help in the process. We are very excited to announce the release of our mobile app to our customers.”

“Northern Quest’s leadership on this project was exceptional, which lead to one of the most successful app launches in JOINGO’s history.” said Mike McManus, CEO of JOINGO. “They are a forward-thinking group, and we look forward to expanding the feature set of the app over the next several years.”

The Northern Quest app is now available in the App Store and Google Play.

 

About JOINGO®

JOINGO is a leading-edge mobile technology company based in Las Vegas. JOINGO’s patented technology targets players’ smartphones and tablets using the latest in mobile applications, location-based marketing, gamification and more. JOINGO allows casino brands to reach mobile users with highly personalized and interactive mobile marketing campaigns that drive increased reach, loyalty, and revenue. For more, visit JOINGO.com.

 

Northern Quest Resort & Casino

Spokane Washington’s premier destination for Vegas-style casino gaming with world-class hotel rooms & suites, a luxury spa, over a dozen restaurants and lounges, and big-name entertainment minutes from Spokane International Airport.

JOINGO®, the leading provider of mobile engagement solutions for the casino gaming industry today announced the launch of the Jamul Casino® mobile app.

LAS VEGAS (PRWEB) October 15, 2019 — JOINGO®, the leading provider of mobile engagement solutions for the casino gaming industry today announced the launch of the Jamul Casino® mobile app for iOS and Android.

With JOINGO, Jamul Casino receives leading-edge mobile technology that allows effective engagement with every patron via their mobile device. Additionally, Jamul will have access to the Joingo console, where they will be able to create geofences, segment patrons, send targeted location-based messages and use Joingo Insights®, our business intelligence and reporting platform.

The Jamul Casino app allows Sweetwater Rewards® members account access using their current credentials with insight into tier level, points balance, comps and offers. Patrons have visibility to current promotions and a direct connection to their Casino Hosts through the app. Users can also access an array of property information as well as book dining reservations through an integration to Open Table.

To complement the new app, Jamul Casino integrated JOINGO’s Player Portal with their website. Player Portal allows patrons all the convenience of the app with easy account access through any mobile or desktop device.

“For our mobile application, we wanted to provide our patrons with a comprehensive and integrated mobile experience,” said Josh Ford, CIO for Jamul Casino. “JOINGO clearly understood how mobile engagement fit into our overall marketing strategy. They developed and deployed a highly engaging app that we are proud to offer our patrons.”

“We are very excited to announce the release of the Jamul Casino mobile application with the enhanced Player Portal functionality.” said Michael McManus, CEO of JOINGO. “We welcome Jamul to our growing user community and look forward to a long-standing partnership.”

The Jamul Casinos mobile app is now available in the App Store and Google Play.

 

About JOINGO®

JOINGO is a leading-edge mobile technology company based in Las Vegas. JOINGO’s patented technology targets players’ mobile devices using the latest in mobile app technology, location-based marketing, gamification and more. JOINGO allows casino brands to reach mobile users with highly personalized and interactive mobile marketing campaigns that drive increased reach, loyalty, and revenue. For more, visit http://www.joingo.com.

 

About Jamul Casino®

Jamul Casino is the newest, closest, and most genuinely entertaining casino in San Diego. Opened in 2016, the recently rebranded Jamul Casino, located in Jamul, California, is owned and operated by Jamul Indian Village Development Corporation (JIVDC), a wholly owned entity of Jamul Indian Village of California. The $430 million casino features over 1,600 slot machines, 39 live table games, and a dedicated poker room with weekly tournaments; free shuttle service from various locations in San Diego; live entertainment; and seven restaurants, bars and lounges. Jamul Casino supports more than 1,000 permanent jobs in the region. For more information about Jamul Casino, please visit http://www.jamulcasinosd.com.

MOBILE SOLUTIONS FOR ANY SIZE CASINO

CASINO SOLUTIONS

As a casino operator, we know you're always looking to increase revenue and decrease costs, and the JOINGO mobile loyalty system can help you do just that. The JOINGO mobile engagement platform provides you with a comprehensive cloud-based system to send targeted messages, create geofences, and view advanced analytics. Your patrons get a fully custom-branded mobile app they can use to receive and redeem offers, get property information, view account information, and even play games.

REQUEST DEMO

FEATURES

Custom Branded Mobile Apps
Geo-fencing & Geo-location
Targeted Offers & Messages
Advanced Analytics & Reporting
Social Gaming & Challenges
System Integrations
Easy Content Management
Best Practices
Customer Support
Online Help & Documentation
And Much More...

PRIZEIQ – A GAMIFIED CUSTOMER REWARD PROGRAM

CUSTOMER ENGAGEMENT

Imagine being able to provide a kiosk experience right in the palm of your customers’ hands. Engage with your customers and drive up casino revenue with free play, promotions, and so much more. Built with our proprietary platform, we offer a wide variety of pre-built themes ranging from basic themes to premium animated ones. All of our skews are self-service and allow for an intuitive way to gamify your rewards program.

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FEATURES

Templated Themes
Geo-fence or Time Gate Activation
Gamification
Convenience
No Location Constraints
QR Code Confirmation
Customizable
Improved Customer Engagement
Cost Effecient
No Kiosks
Ease of Use

PLAYER PORTAL – A BIRD’S EYE VIEW OF YOUR ACCOUNT

USER ACCOUNT

Get an overview of all your statistics, points, tiers, benefits, offers, access to your host, and so much more through our player portal. Every bit of information that lets you know exactly what things you should be taking advantage of is right at your fingertips. Get the most out of being a player!

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FEATURES

Tier Progress
Player Benefits
Tier History
Offers
Win/Loss Statement
Tier Points
Account Details
Contact Host
Desktop Access

We were looking for a truly integrated mobile experience for our patrons. From the beginning, it was clear that JOINGO was the best choice of vendor to help us achieve our mobile marketing and engagement goals.
- Anika Howard, Vice President Brand Marketing & Digital at Foxwoods Resort Casino
JOINGO clearly understood how mobile engagement fit into our overall marketing strategy. They developed and deployed a highly engaging app that we are proud to offer our patrons.
- Josh Ford, CIO at Jamul Casino
We had a long list of requirements for both properties and a very fast timeline to launch the app. Choosing the right partner made all the difference in the world on this project. We launched in less than 60 days with a nicely functional app for our patrons!
- Eric Olander, VP IT at Grand Casino







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